sales@tncandlesupplies.com
1-423-753-6920

Conditions of Use

Payment Options 
For online purchases, we gladly accept Visa, MasterCard, PayPal and Money Orders.

ETA and Shipping Time
Delivery time is based on: a) time required to process the order and b) time used by carrier to deliver the package.

Non-Delivered Orders
Should a package be refused or returned to us unopened, the customer shall be charged a restocking fee of 15% of the order amount and/ or pay shipping cost to re-ship the order.

Backorders and Substitutions
We strive for a 100% in stock inventory, but occasionally we may temporarily be out of an item. If an item is out of stock, you will have to reorder the item when it is back in stock.

Freight Damage
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Package(s)" before signing. Make all claims directly with the carrier. For freight truck deliveries, ask the driver for an "exception number" prior to his departure. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of claim.

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